Frequently Asked Questions
Everything you need to know about your SCRY experience, from shipping to sustainable craftsmanship.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing in your region.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be eligible for exchange only.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our fits vary between oversized and tailored silhouettes, we recommend measuring a similar garment you own for comparison.
What payment methods do you accept?
SCRY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
Sustainability is core to SCRY. We prioritize organic cotton, recycled polyesters, and low-impact dyes. You can find the specific material composition and origin details on each individual product description.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery status in real-time.